

What type of account do you have with Zoom? (I ask to know your onward support options). Have you ever attended a Zoom Webinar successfully, rather than a Meeting? Is you new machine a laptop or desktop? If a laptop, have you tried with all peripherals disconnected - except power and internet?ĭo you have multiple screens, with Zoom running in dual-monitor mode?ĭo you have antivirus or firewall installed - other than the standard Windows components? Hi again. It's interesting that a meeting on your own does not drop.ĭo the meetings that drop always have more than two people? For example - if you started a meeting on your own (which seems stable), waited for a while, and then one other person joined - do you think the call would drop after 5-8 seconds? Yes after a 2 hour home visit from a computer technician, he suggested I used the web browser and let Zoom know. The call also ends on my computer without the video! and the audio.ĩ. Both the host and the participants, the call ends.Ħ. I can re-join immediately but the call ends again after 5-8 seconds.ĥ. I don't get an error message as my call ends rather than the application closing.ģ.

I can call from my phone, but I don't have the functionality I need on my phone.Ģ.

On Tuesday the first zoom call i made on it, the call ended after approx 5-8 seconds and it has done this on every zoom call since on my computer. I have a Conference I am hosting with potentially hundreds on, on friday, so decided that buying a new computer was a good idea. I was told that the NUC did not have enough cooling fans for all the video graphics required on zoom so I bought a new computer - as I need Zoom for my job as a Conference & Training Manager. The old computer (a NUC) would overheat and the Zoom app and computer would close. I had a previous problem with an old computer. Thanks Rupert, all good questions, here are my answers.ġ.
